Privacy - Forked Creek Catering

Privacy Policy

Effective Date: August 30, 2026

Forked Creek Catering respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting catering information, placing a Forked Creek Market order, renting items, or otherwise communicating with us.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

We may collect information that you voluntarily provide to us, including:

Name
Email address
Telephone number
Billing and delivery address
Event or service date
Event details and guest count
Delivery or pickup information
Menu selections and order details
Dietary restrictions or allergy information you choose to provide
Messages, questions, or other information submitted through our website
Account information if you choose to create a customer account

When you place an online order, we also collect information necessary to process and fulfill that order.

Payment Information

Payments made through our website are processed by third-party payment providers.

Forked Creek Catering does not directly store complete credit or debit card numbers on our website.

Payment providers may collect and process information necessary to complete your transaction according to their own privacy and security practices.

How We Use Your Information

We may use the information we collect to:

Process and fulfill orders
Confirm service dates and availability
Arrange delivery or pickup
Communicate about your order or event
Prepare catering proposals or respond to inquiries
Process payments, refunds, credits, or approved adjustments
Provide customer service
Maintain business and transaction records
Prevent fraud or misuse of our website
Improve our website, services, and customer experience
Send service-related emails and communications
Send marketing communications when permitted and when you have chosen to receive them

We do not sell personal information to third parties for money.

Cookies & Website Information

Our website may use cookies and similar technologies to help the website function properly, remember customer preferences, maintain shopping carts, understand website usage, and improve the customer experience.

Our hosting provider, website platform, e-commerce tools, analytics services, and other website technology providers may also collect technical information such as:

IP address
Browser type
Device type
Pages visited
Referring website
Date and time of visits
General website activity

You may adjust cookie settings through your browser. Disabling certain cookies may affect the functionality of portions of the website, including online ordering.

WooCommerce & Online Ordering

Forked Creek Market uses WooCommerce and related tools to provide online ordering.

When you place an order, information necessary to process and maintain that order may be stored within our website and e-commerce system.

This may include your contact information, order details, service date, payment status, delivery or pickup information, and transaction records.

Information We Share

We may share information with service providers when reasonably necessary to operate our business or provide services to you.

These providers may include:

Payment processors
Website hosting providers
E-commerce and website technology providers
Email and communication providers
Delivery or operational service providers when necessary
Accounting, bookkeeping, or professional service providers

We may also disclose information when required by law or when reasonably necessary to protect our business, customers, website, or legal rights.

We do not provide customer information to unrelated third parties for their own independent marketing purposes.

Data Retention

We retain customer, transaction, order, and business records for as long as reasonably necessary for business, accounting, tax, legal, dispute-resolution, and recordkeeping purposes.

Some records may be retained for several years following completion or cancellation of an order.

Email Communications

We may send emails related to orders, inquiries, payments, service updates, cancellations, rescheduling, or other business matters.

If we send promotional or marketing emails, customers may unsubscribe from those communications using the unsubscribe option provided or by contacting us.

Transactional and service-related communications may still be sent when necessary to fulfill an order or respond to a request.

Data Security

We use reasonable administrative and technical measures intended to protect customer information.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

Your Privacy Choices

You may contact Forked Creek Catering to request that we:

Correct inaccurate personal information
Update your contact information
Provide information about personal information we maintain about you
Delete certain personal information when legally and operationally permitted

Some records may need to be retained for legal, tax, accounting, fraud-prevention, or legitimate business purposes.

Children’s Privacy

Our website and services are intended for adults arranging catering, food service, rentals, or related services.

Forked Creek Catering does not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review and, when appropriate, remove the information.

Third-Party Websites

Our website may contain links to third-party websites or services.

Forked Creek Catering is not responsible for the privacy practices, security, or content of third-party websites. Customers should review the privacy policies of those services when appropriate.

Changes to This Privacy Policy

Forked Creek Catering may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or business practices.

The effective date at the top of this page will be updated when material changes are made.

Contact Us

Questions about this Privacy Policy or requests concerning your personal information may be directed to:

Forked Creek Catering
Spring Hill, Tennessee
Email: info@forkedcreekcatering.com
Phone: (931) 398-7408